Terms of use

Welcome to Cove

By using Cove, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use Cove.

Cove is operated by Cove Labs, Inc., a Delaware corporation (“Cove,” “we,” “us,” or “our”). These Terms govern your access to and use of the Cove mobile application, website, and any related features or services (collectively, the “Services”).

Cove is a private space for capturing and organizing memories, photos, thoughts, and links. Some features are available for free, while others require a paid subscription.

1. Eligibility

You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use Cove. If you are under 18, you represent that you have consent from a parent or guardian.

Cove is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly.

2. Account Registration

• You can create an account using your phone number and email address.

• Cove does not use passwords or third-party logins (such as Apple or Google).

• You agree to provide accurate and current information and to update it as necessary.

• You are responsible for all activity that occurs under your account.

• You may delete your account at any time within the app; your personal data will be permanently erased within a reasonable timeframe, except where retention is required by law.

3. License to Use the Services

Cove grants you a personal, limited, non-exclusive, non-transferable, revocable license to use the App and Services for your personal, non-commercial use in accordance with these Terms.

You may not:

• Copy, modify, distribute, sell, lease, or reverse-engineer any part of the Services;

• Access or use the Services for any competitive purpose; or

• Use automated systems (such as bots or scrapers) to extract data.

4. Your Content

You retain ownership of all content you upload, create, or store in Cove (“Content”).

By using the Services, you grant Cove a limited, non-exclusive, worldwide, royalty-free license to host, process, and display your Content solely for the purpose of operating and improving the Services.

Your Content is private by default and not accessible by other users or the public. You control if, when, and how you share or export it.

You are responsible for the accuracy and legality of your Content. You must not upload anything unlawful, infringing, or harmful.

5. Acceptable Use

You agree not to use Cove to:

• Violate any law or regulation;

• Infringe intellectual-property or privacy rights;

• Upload or distribute viruses or malicious code;

• Harass, abuse, or harm others; or

• Attempt to gain unauthorized access to our systems.

Cove reserves the right to suspend or terminate accounts that violate these Terms or applicable laws.

6. Subscriptions and Payments

Certain features require a paid subscription (“Premium”).

• Billing: Subscriptions and payments are processed through the Apple App Store, and all billing terms are governed by Apple.

• Auto-Renewal: Unless you cancel your subscription in your App Store settings before renewal, it will automatically renew at the then-current rate.

• Free Trials & Promotions: Any promotional offers or trial periods are subject to change or termination at any time.

• Refunds: All refund requests must be directed to Apple and are subject to the App Store’s refund policy.
  
  Cove does not collect or store your payment details.

7. Privacy and Data Deletion

Your privacy matters deeply to us. Our Privacy Policy explains how we collect, use, and protect your information.

In summary:

• We collect minimal personal data necessary to provide the Services.
  
  
  

• We do not sell or share personal data with third parties for marketing.
  
  
  

• You can delete your account and all associated data at any time through the app.
  
  
  

• Deleted data is permanently erased within a reasonable timeframe, except as required by law.
  
  
  

8. Software and Updates

Cove may automatically update the App to improve functionality, fix bugs, or enhance security. Some updates may be required for continued use.

Certain new features—such as AI-powered memory tagging or search—may be offered as beta features. Beta features are experimental, provided “as is,” and may change or be discontinued at any time.

9. Email & SMS Communications

By creating a Cove account and providing your email address or phone number, you agree that Cove may send you communications related to your use of the Services. These include service alerts, feature updates, onboarding messages, transactional notices, and important account information.

With your consent, we may also send optional marketing messages, including tips, product updates, announcements, promotions, or new feature releases. You can opt out of marketing messages at any time

• SMS: Reply STOP to unsubscribe.
  
  

• Email: Click “Unsubscribe” at the bottom of any marketing email.
  
  

Opting out of marketing messages does not affect your ability to use Cove. However, you may still receive essential service-related communications (e.g., account verification, security alerts, subscription notices), as these are necessary to operate the Services and cannot be turned off.

By providing your phone number, you confirm that it belongs to you and that you authorize Cove to send SMS messages to that number. Message and data rates may apply. Message frequency varies.

You agree that any SMS or email communications we send are not unsolicited, and are permitted under applicable laws including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

10. Third-Party Services

Cove may contain links or integrations with third-party sites or services. These are provided for convenience only. We are not responsible for the content, policies, or practices of third-party sites, and your use of them is at your own risk.

11. Intellectual Property

All intellectual-property rights in Cove—including its software, design, logo, and trademarks—belong to Cove Labs, Inc. or its licensors.

You may not copy, modify, or use our intellectual property without written permission. All rights not expressly granted are reserved.

12. Termination

You may stop using the Services at any time by deleting your account.

Cove may suspend or terminate your account if:

• You violate these Terms or applicable law;

• We suspect fraudulent, abusive, or harmful activity; or

• We discontinue the Services.
  
  Upon termination, your license ends immediately. Certain clauses (e.g., Disclaimers, Limitation of Liability, Arbitration) will continue to apply.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COVE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR RELIABILITY OF RESULTS.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE. YOU USE COVE AT YOUR OWN RISK.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COVE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES;

• LOSS OF DATA, CONTENT, OR PROFITS; OR

• ANY AMOUNT EXCEEDING THE GREATER OF (A) FEES YOU PAID TO COVE IN THE PREVIOUS 12 MONTHS, OR (B) $50.
  
  
  

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Cove and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Services;

• Your Content; or

• Your violation of these Terms or applicable law.

16. Dispute Resolution and Arbitration

Before pursuing arbitration, please contact support@cove.so so we can attempt to resolve the issue informally.

If unresolved, any dispute between you and Cove will be resolved by binding individual arbitration (not in court or as part of a class action), except for small-claims or injunctive matters.

• The arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
  
  
  

• Each party bears its own costs unless otherwise required by law.
  
  
  

• You may not bring or join class-action claims.
  
  
  

Governing Law: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles.

17. Apple App Store Terms

These Terms are between you and Cove, not Apple.

Apple is not responsible for the App’s functionality, content, or support. If the App fails to conform to any warranty, you may notify Apple, which may refund the purchase price (if applicable).

You agree to comply with the Apple App Store Terms of Service when using Cove. Apple and its subsidiaries are third-party beneficiaries of these Terms.

18. International Users

Cove is operated from the United States. If you access the Services from outside the U.S., you are responsible for complying with your local laws and data regulations.

If you are in the European Union, you may have additional rights under your local data-protection laws.

19. Export Compliance

You agree to comply with all applicable export and trade laws and regulations. Cove may restrict access from certain regions to comply with U.S. sanctions and export rules.

20. Modifications

We may update these Terms occasionally. When we do, we will post the revised version and update the “Last Updated” date above.

Material changes will be communicated through the App or by email. Continued use of the Services after updates constitutes acceptance of the revised Terms.

21. General Provisions

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Cove.

• Severability: If any provision is invalid, the rest remain effective.

• Waiver: Our failure to enforce a right is not a waiver of it.

• Assignment: You may not assign these Terms without our written consent; Cove may assign them in connection with a merger or sale.

• Force Majeure: We are not liable for delays or failures caused by events beyond our control (e.g., natural disasters, network outages, war, or government actions).
  
  

  22. Contact Us

Cove Labs, Inc.

Delaware, United States

Email: support@cove.so